Terms and Conditions

TERMS AND CONDITIONS
Furniture to France Limited

1. Introduction
These Terms and Conditions apply to the use of the website operated by Furniture to France Limited ("we", "our", "us") and the purchase of products from our online store.

Company details:
Furniture to France Limited
Registered in England and Wales
Registered Office: Arlington Cottage, Arlington Cottage, Beaworthy, Shebbear, Beaworthy, United Kingdom, EX21 5SA
Email: info@furnituretofrance.co.uk
Website: www.furnituretofrance.co.uk

By placing an order, you agree to be bound by these Terms.

2. Eligibility
You must be at least 18 years old to place an order. By using this website, you confirm that you meet this requirement.

3. Products
We sell furniture and home goods for delivery from the United Kingdom to France.

Please note:

  • Product images are for illustration purposes only

  • Colours may vary depending on display settings

  • Measurements are approximate

  • Natural materials (e.g., wood, marble) may vary in appearance

We reserve the right to modify or discontinue products at any time.

4. Pricing and Taxes
All prices are listed in pounds sterling (£) unless otherwise stated.

Prices:

  • May include or exclude VAT (this must be clearly stated on your site)

  • May be subject to import duties or local taxes depending on delivery arrangements

Customers are responsible for any customs duties or import charges unless explicitly stated otherwise.

5. Orders
After placing an order, you will receive an order confirmation email. This does not constitute acceptance of your order.

We reserve the right to:

  • Refuse or cancel orders

  • Limit quantities

  • Correct pricing or listing errors

If we cancel your order, you will receive a full refund.

6. Delivery to France
We deliver furniture from the UK to addresses within France.

Key delivery terms:

  • Delivery times are estimates and not guaranteed

  • Large furniture items may require scheduled delivery

  • You are responsible for ensuring access (stairs, doorways, lifts, etc.)

  • Failed delivery attempts may incur additional charges

Risk transfers to you upon successful delivery.

7. Customs and Importation
As goods are shipped from the UK to France:

  • Shipments may be subject to customs clearance

  • Delays may occur due to customs processing

  • Additional charges (duties, taxes, handling fees) may apply unless stated otherwise

We are not responsible for delays caused by customs authorities.

8. Right of Withdrawal (EU Consumers)
If you are a consumer residing in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your goods, without giving any reason.

Conditions:

  • Items must be returned unused and in original packaging

  • You must notify us in writing within the withdrawal period

Refunds:

  • Will include standard delivery costs

  • Will be processed within 14 days of receiving returned goods

You are responsible for return shipping costs unless the item is faulty.

Exceptions:

  • Custom-made or personalised furniture may not be eligible for withdrawal

9. Returns and Refunds
Outside of the withdrawal right:

  • Returns are accepted within 14 days

  • Items must be in resalable condition

Refunds will be issued after inspection.

10. Damaged or Faulty Goods
You must notify us within 48 hours of delivery if goods arrive damaged or defective.

We may:

  • Offer replacement

  • Arrange repair

  • Provide a refund

Photographic evidence will be required.

Your statutory rights under French and EU consumer law are not affected.

11. Assembly
Some items require assembly. Instructions are provided.

We are not liable for damage caused by incorrect self-assembly unless assembly services were purchased from us.

12. Intellectual Property
All website content is owned by Furniture to France Limited and protected by copyright laws. You may not reproduce or distribute content without permission.

13. Limitation of Liability
To the extent permitted by law:

  • We are not liable for indirect or consequential losses

  • Our liability is limited to the value of the purchased goods

Nothing excludes your legal rights under applicable consumer protection laws.

14. Privacy and Data Protection
We process personal data in accordance with applicable data protection laws, including the UK GDPR and EU GDPR. Please refer to our Privacy Policy.

15. Governing Law
These Terms are governed by the laws of England and Wales.

However, if you are a consumer residing in France, you will also benefit from any mandatory provisions of French consumer law.

16. Dispute Resolution
Consumers in the EU may use the European Commission’s Online Dispute Resolution (ODR) platform.

17. Changes to Terms
We reserve the right to update these Terms at any time. Updated Terms will be posted on this page.

18. Contact Information
Furniture to France Limited
Email: info@furnituretofrance.co.uk
Address: Arlington Cottage, Arlington Cottage, Beaworthy, Shebbear, Beaworthy, United Kingdom, EX21 5SA