Privacy Policy

This policy (together with our terms of use and any other documents referred to within it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

Please read the following carefully to understand our practices regarding your personal data and how we will treat it. By visiting www.furnituretofrance.co.uk you are accepting and consenting to the practices described in this policy.

For the purpose of the General Data Protection Regulation (GDPR), the data controller is Furniture to France.

Who we are

“We”, “us” or “our” means Furniture to France, operating via www.furnituretofrance.co.uk

If you wish to contact us, please email info@furnituretofrance.co.uk.

By contacting us, using our services or visiting our website, you are accepting and consenting to the practices described in this policy unless you inform us otherwise.

Information we collect from you

We use your personal information for the purpose of providing our services, responding to enquiries, processing orders, arranging deliveries, and managing customer relationships.

We may collect and process the following data:

Information you give us

You may provide information by filling in forms on our website, placing an order, or by corresponding with us by phone or email. This may include:

  • Name
  • Address
  • Email address
  • Telephone number
  • Delivery and collection details
  • Payment information (processed securely via third-party providers)
  • Any other relevant information relating to your enquiry or order

Information we collect about you

We may automatically collect the following:

  • IP address
  • Browser type and version
  • Time zone setting
  • Operating system and platform
  • Pages visited and time spent on site
  • Referring websites

Information we receive from other sources

We may receive information about you from third parties such as:

  • Payment providers (e.g. Shopify Payments, PayPal)
  • Delivery and logistics partners
  • Analytics providers

Cookies

Our website uses cookies to distinguish you from other users. This helps us improve your experience.

We may use:

  • Strictly necessary cookies – required for website operation
  • Analytical cookies – to understand how users interact with the site (e.g. Google Analytics)
  • Functionality cookies – to remember preferences
  • Targeting cookies – to make advertising more relevant

Shopify may also place cookies as part of its platform functionality, including for checkout and security.

You can block cookies via your browser settings, but some parts of the website may not function properly.

How we use your information

We use your information to:

  • Process and fulfil orders
  • Respond to enquiries
  • Arrange and manage deliveries
  • Improve our website and services
  • Communicate with you regarding your order or enquiry

Where you have given consent, we may also:

  • Send occasional updates or marketing communications

Disclosure of your information

We may share your personal information with:

  • Shopify (our e-commerce platform provider)
  • Payment processors (e.g. Shopify Payments, PayPal)
  • Delivery and logistics partners
  • IT and hosting providers
  • Analytics providers

We will only share information where necessary and where those parties comply with data protection laws.

We may also disclose your information:

  • If required by law
  • To protect our rights or prevent fraud
  • In the event of a business sale or transfer

Where we store your personal data

Your data may be stored on secure servers within or outside the UK/EEA, including through Shopify’s infrastructure.

We take all reasonable steps to ensure your data is treated securely and in accordance with this policy.

Your rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion
  • Request restriction of processing
  • Request data portability
  • Object to marketing communications

To exercise these rights, please contact info@furnituretofrance.co.uk.

Data retention

We will only retain your data for as long as necessary to fulfil the purposes we collected it for, including legal, accounting, or reporting requirements.

Changes to this policy

Any updates will be posted on this page.

Contact

If you have any questions about this policy, please contact:

Furniture to France
Email: info@furnituretofrance.co.uk